silverdiva web store FAQ section

Absolutely! We ship to all countries in the world. Contact us for a rate quote if the site does not add it in for you. We do not offer shipping insurance for first class mail international packages. To get shipping insurance for an international package, you will need to upgrade to express mail.

We charge by the weight of the final package. Jewelry is generally pretty light to ship. Therefore, shipping and handling is generally $3.00 for 1 - 2 items and $1.00 for every extra item. Shipping insurance is extra and optional and we charge the exact amount the United States Postal Service charges for shipping insurance.

YES! All sterling silver tarnishes! See how to care for your silver jewelry for recommended uses to clean your silver.

The Silver Diva would like for you to be 100% satisfied with your purchase. If you receive your items and you are not satisfied, simply contact us and then return your items within 14 days for a full refund including shipping and handling. The exception to this is hand stamped jewelry which can only be refunded if there is a mistake on our part. Please be sure the spelling is correct when you send us what you want to be hand stamped!

925 is the international mark indicating that something is sterling silver. It stands for 92.5% silver and the rest is other metals/alloys.

Sterling silver tarnishes as a result of contact with the air. Therefore, you should always keep your silver jewelry in an airtight bag. Nothing fancy is needed - a regular ziploc bag will do the trick. If you keep your jewelry in an airtight bag, you will only need to clean it a couple times a year. DO NOT use anything abrasive like toothpaste!! There are excellent silver cleaners you can buy at the grocery store. We recommend Wright's Silver Polish as it also contains an anti-tarnish. Simply rub the polish on and use a soft sloth to rub it in. Then rinse off and dry with a soft cloth. Use a polishing cloth to buff it up even shinier and you're good to go!

Yes! All of our items are 925 sterling silver. They are 100% solid sterling silver, not plated.

YES! We're happy to ship you priority mail or express mail for an additional charge. Let us know your needs and we'll be happy to accommodate you!

Yes, but shipping insurance is optional and extra. We charge the exact amount that USPS would charge you. If you would like shipping insurance, please let us know. Nothing has ever been lost in the mail or broken even with all of the international shipments that we send so we don't really recommend buying shipping insurance unless your package is over $100 in value.

When we receive your order, it will be sent within 3 business days. You will receive an email from us letting you know we've received your order and payment. When we send out your order, you will receive another email letting you know your delivery confirmation number (so long as you live in the United States) which you can use to track your shipment on the USPS website. Generally, if you live in the United States, you will receive your package within 2-9 days from the time it's shipped. International customers generally receive their item in that guideline as well although we have had some countries take a bit longer. If your item is shipped during the holidays, it may take a little longer as well.